| Are your rates inclusive of all taxes? |
| Yes, all taxes including city taxes are included in our rates. |
| Is the rate per room or per person? |
| The rate is always per room. Be sure to check that you choose the correct room type. |
| Is breakfast included in the rates? |
| Yes, breakfast is included. |
| What kind of breakfast is offered? |
| A buffet breakfast. |
| When is breakfast served? |
| Breakfast is served from 07.00hrs to 10.00hrs every day. |
| When can I check in and when do I have to check out? |
| Check-in is from 11.00hrs and check-out is until 11.00hrs. |
| Do I pay when I check in or when I check out? |
| You should pay when you check out. |
| Can I pay by credit card? |
| Yes, Visa, MasterCard, American Express, JCB and Diners are accepted. |
| Is the establishment open 24 hours a day? |
| Yes, reception is manned 24 hours. |
| Which languages are spoken at reception? |
| English, Italian, French and German. |
| What floor is the establishment on, how many floors are there in total and is there a lift/elevator? |
| The hotel occupies the whole building (without lift/elevator), which has 3 floors in total. |
| Is room service available? If so, at what times is it available? |
| Yes, room service is available 24 hours a day. |
| Do children stay for free? |
| Yes, children up to the age of 5 years old (accompanied by an adult) can stay in the same room free of charge. |
| Can I ask for a cot/crib in my room? If so, what is the charge for this? |
| No, unfortunately not. |
| What is the charge for air conditioning? Is it seasonal? |
| Air conditioning is included in each room rate and is available all year round. |
| Are pets welcome? |
| Yes, small pets are welcome. |
| Is parking available at the establishment and if so, do I have to reserve prior to arriving? |
| No, the hotel does not have its own car park, but guests receive discounts from the nearby guarded car park (100 metres). |
| How much does parking cost? |
| Parking at the nearby car park is 20.00 Euros per day. |
| Can I rent a car at the establishment or nearby? |
| You can rent a car at reception (Rentalbycar and Herzt). |
| How close is the nearest airport to the establishment? |
| Ciampino (CIA): 13 kilometres. |
| How close are the nearest public transport facilities? |
| Train: Termini - 300 metres. Underground/Metro/Tram: Castro Pretorio - 200 metres. Bus stop: 100 metres. |
| Does the establishment have conference rooms? If so, how many and what is the capacity? |
| No, the hotel does not have any conference/meeting facilities. |