| How do I initially contact the owner of the apartment regarding the keys and where will the meeting point be? |
| Once you have booked the apartment, the owner of the apartment will contact you directly within 2 days to confirm the booking and to provide you with further information. |
| Are there any extra costs? For example administration charges or a late check-in charge? |
| There is a charge of 30 Euros for check-ins between 23.00hrs and 08.00hrs. If you expect to check-in during these times, please remember to inform us as early as possible, so that we can arrange this with the owner. |
| Are the rates inclusive of all taxes? |
| Yes, all taxes including city taxes are included in our rates. |
| Is the rate per apartment or per person? |
| Rates are always per apartment. Please ensure that you choose the correct typology, i.e. the correct number of persons who will be staying there. |
| Does the rate include all utility costs, such as heating, water and electricity? |
| Rates include all utility costs. |
| Is cleaning included in the rates and if so, how often is the apartment cleaned? |
| Yes, cleaning is included in the rates and the apartment is cleaned every 3 days. |
| When can I check in and when do I have to check out? |
| Check-in is from 12.00hrs and check-out is until 10.00hrs. |
| Do I pay when I check in or when I check out? |
| You should pay when you check-in. |
| Can I pay by credit card? |
| No, payment must be made in cash. |
| Do I have to pay a deposit in advance? How much is it and how can I pay? |
| Yes, in order to book and secure an apartment, you need to pay in advance 30% of the total cost of the stay via bank transfer. On making the booking, you will receive further details to carry out the bank transfer. Please see the "Cancellation Policy" for further details. |
| Are there special rates available for long stays? |
| Yes, special offers are available. Please take a look at the apartment's rates page for further details. |
| What are the terms of the cancellation policy? |
| Please take a look at the apartment's rates page for details of the cancellation policy. |
| Do I have 24-hour access to the apartment? |
| Yes, you will receive your own key to the apartment, so that you can access it whenever you wish. |
| Can I receive the owner's contact details in case of an emergency regarding the apartment? |
| We will send you the owners's contact details as soon as the booking has been confirmed. |
| Which languages are spoken by the owner? |
| Italiano and English. |
| What floor is the apartment on and is there a lift/elevator? |
| The apartment is on the ground floor of a 3 storey building, which does not have a lift/elevator. |
| Are cooking facilities available? |
| The apartment has a small kitchen area, so you can prepare light meals. |
| Are bath towels and bed linen supplied? |
| Both bath towels and bed linen are supplied free of charge. |
| Is there a safety deposit box available? |
| No, unfortunately there is not a safety deposit box in the apartment. |
| Are cots/cribs available? If so, is there an extra charge for it? |
| No, unfortunately cots/cribs are not available. |
| Are pets welcome? |
| No, unfortunately pets are not allowed at the apartment. |
| Is parking available at the establishment and if so, do I have to reserve prior to arriving? |
| No, the apartment does not have its own parking space/garage, but there are parking facilities nearby (150 metres). |
| How much does parking cost? |
| Parking at the nearby car park is 15 Euros per day. |
| How close are the nearest public transport facilities? |
| Train: Tiburtina - 200 metres. Underground/Metro/Tram: Tiburtina - 200 metres. Bus stop: 30 metres. |
| How far away is the nearest supermarket? |
| The nearest supermarket is 5 minutes away on foot. |