| How do I initially contact the owner of the apartment regarding the keys and where will the meeting point be? |
| Once you have booked the apartment, please email us (with your reference number) and we will provide you with the contact details of the owner. The meeting point will be at the apartment itself. |
| Are there any extra costs? For example administration charges or a late check-in charge? |
| There are no extra costs or fees to pay. |
| Are the rates inclusive of all taxes? |
| Yes, all taxes including city taxes are included in our rates. |
| Is the rate per apartment or per person? |
| Rates are always per apartment. Please ensure that you choose the correct typology, i.e. the correct number of persons who will be staying there. |
| Does the rate include all utility costs, such as heating, water and electricity? |
| Rates include all utility costs, including air conditioning. |
| Is cleaning included in the rates and if so, how often is the apartment cleaned? |
| The apartment is cleaned before check-in, but unfortunately this service is not available during your stay. |
| When can I check in and when do I have to check out? |
| Check-in is from 14.00hrs and check-out is until 11.00hrs. |
| Do I pay when I check in or when I check out? |
| You should pay when you check-in. |
| Can I pay by credit card? |
| No, payment must be made in cash. |
| How much is the caution deposit and what is the process? e.g. how do I pay, when do I receive it back? |
| On arriving, there is a caution deposit of 150 Euros (payable in cash only) to be given to the owner. This retainer is for breakages, damage, etc. On checking-out the owner will inspect the apartment and if there is no damage will return your money. If damage has occured the owner will deduct the cost(s) from the caution deposit. |
| Are there special rates available for long stays? |
| Yes, special offers are available. Please take a look at the apartment's rates page for further details. |
| What are the terms of the cancellation policy? |
| Please take a look at the apartment's rates page for details of the cancellation policy. |
| Do I have 24-hour access to the apartment? |
| Yes, you will receive your own key to the apartment, so that you can access it whenever you wish. |
| Can I receive the owner's contact details in case of an emergency regarding the apartment? |
| We will send you the owners's contact details as soon as the booking has been confirmed. |
| Which languages are spoken by the owner? |
| Italiano, English and Español. |
| What floor is the apartment on and is there a lift/elevator? |
| The apartment is on the 2 (st/nd/rd/th) floor of a 4 storey building, which does not have a lift/elevator. |
| How many rooms does the apartment comprise of? |
| The apartment comprises of 1 bedroom(s), a living area, cooking area and 1 bathroom(s). |
| Are cooking facilities available? |
| As the apartment has a small kitchen area (including cooker and fridge), you can prepare most types of meals. |
| Are bath towels and bed linen supplied? |
| Both bath towels and bed linen are supplied free of charge. |
| Is there a safety deposit box available? |
| No, unfortunately there is not a safety deposit box in the apartment. |
| Are cots/cribs available? If so, is there an extra charge for it? |
| Yes, cots/cribs are available and are free of charge. |
| Are pets welcome? |
| No, unfortunately pets are not allowed at the apartment. |
| Is parking available at the establishment and if so, do I have to reserve prior to arriving? |
| No, the apartment does not have its own parking space/garage, but there are parking facilities nearby (200 metres). |
| How much does parking cost? |
| Parking costs 30 Euros per day. |
| How close are the nearest public transport facilities? |
| Train: Stazione Trastevere - 3000 metres. Underground/Metro/Tram: N/A - N/A metres. Bus stop: 100 metres. |
| How far away is the nearest supermarket? |
| The nearest supermarket is 10 minutes away on foot. |