| How do I initially contact the owner of the apartment regarding the keys and where will the meeting point be? |
| Once you have booked the apartment, please email us (with your reference number) and we will provide you with the contact details of the owner. |
| Are there any extra costs? For example administration charges or a late check-in charge? |
| There is a charge of 20 Euros for check-ins between 23.00hrs and 08.00hrs. If you expect to check-in during these times, please remember to inform us as early as possible, so that we can arrange this with the owner. |
| Are the rates inclusive of all taxes? |
| Yes, all taxes including city taxes are included in our rates. |
| Is the rate per apartment or per person? |
| Rates are always per apartment. Please ensure that you choose the correct typology, i.e. the correct number of persons who will be staying there. |
| Does the rate include all utility costs, such as heating, water and electricity? |
| Rates include all utility costs. |
| Is cleaning included in the rates and if so, how often is the apartment cleaned? |
| Cleaning is done prior to check-in and after check-out and is included in the rates. If you stay longer than 8 days, the apartments is also cleaned once (for free) during the stay. |
| When can I check in and when do I have to check out? |
| Check-in is from 13.00hrs and check-out is until 11.00hrs. |
| Can I pay by credit card? |
| No, payment must be made in cash. |
| What are the terms of the cancellation policy? |
| Please take a look at the apartment's rates page for details of the cancellation policy. |
| Do I have 24-hour access to the apartment? |
| Yes, you will receive your own key to the apartment, so that you can access it whenever you wish. |
| Can I receive the owner's contact details in case of an emergency regarding the apartment? |
| We will send you the owners's contact details as soon as the booking has been confirmed. |
| Which languages are spoken by the owner? |
| Italiano, English, Français and Espanol. |
| How many rooms does the apartment comprise of? |
| The apartment comprises of 1 bedroom(s), a combined kitchen/living area and 1 bathroom(s). |
| Are cooking facilities available? |
| The apartment has a small kitchen area, so you can prepare light meals. |
| Are bath towels and bed linen supplied? |
| Both bath towels and bed linen are supplied free of charge. |
| Are pets welcome? |
| No, unfortunately pets are not allowed at the apartment. |
| How close are the nearest public transport facilities? |
| Train: N/A - N/A metres. Underground/Metro/Tram: N/A - N/A metres. Bus stop: 200 metres. |